Terms and Conditions

Acceptance of Terms & Conditions

Terms and Conditions ("Terms")
Definitions: "You", "Your" refers to you as the user of this website. 
The website http://thebestboxuk.com ("the website") is owned and operated by The Best Box UK. "We", "Us", "Our" refers to The Best Box UK.
"Orders" and "Subscriptions" refer to the same thing: subscriptions placed via our website using PayPal and / or Stripe.

By using this website in any way, including ordering from it, you are at all times subject to these Terms and Conditions and Privacy Policy.

We reserve the right to change these Terms and Conditions, without giving notice. Each time you visit the website, you are bound by the current Terms and Conditions. These Terms were last updated on 8 August 2020


  • Your Account
    To order from us, you must first register your details and set up an account with us.
    By registering you agree to comply with our Terms. 
    When registering an account, you agree that all information provided is accurate to the best of your knowledge. It is your responsibility to ensure your information is kept up to date.
    We reserve the right to refuse/reject any application to join us or to refuse/reject to provide our service or any order for any reason whatsoever. We also reserve the right to cancel any account, order or service that is already in place on our website for any reason whatsoever.
  • Ordering
    Orders are billed on or around the same date each month. The rebilling date is 1st of each month. Your order date, recurring date (the date we start to process your order each month), and other details are show on the My Account page of the website when you are logged in. You can manage your account and orders and make changes on the website.
    Your submission of an order is in effect an offer to enter into a contract to buy the order from us. You cannot cancel an order once it has been submitted, except by the terms below (see Cancellations below).
    Box shape and size may differ from box to box depending on what we are sending, and at our discretion. 
  • Cancellations
    We reserve the right to cancel orders at any time as we see fit. You may cancel your subscription at anytime via the My Account page, keeping in mind the following terms in this section. Cancellations to a Subscription may take up to 2 working days (48hours not including weekends and public holidays) ("2 working day(s)") to complete. This should be taken into account when canceling or altering a subscription. Orders that are cancelled within 2 working days of the renewal date may still be sent.
    Once we receive an order for a subscription from you, you may cancel the subscription for following months, but the first box may still be sent and charged for.
  • Trials, Offers/Discounts/Promotions

Trials, and Offers/Discounts/Promotions ("Trial" / "Trials") are only available to new members of the website, and/or to those who have not received or taken advantage of a trial before.
Trials cannot be used in conjunction with any other offer, trial, or discount.
You will be charged full price per box after your trial has ended. Details of when your free trial will end are shown on your account. 
You may only take advantage of one trial box. Only one trial box per household.
We reserve the right to cancel or change a promotion at any time. 


  • Box Contents
    The contents of each box is not set, and we cannot guarantee to send you any specific item. The contents of each box are chosen completely at our discretion. We will try to tailor your box(es) based on information you have provided, but this may not always happen or be possible. Information you enter about your dog (for example age and dietary needs) are for information only, and are used only as guides when possible.
    It is your responsibility to check the suitability of each item, food or packet for your dog. You agree to take sole responsibility for the use of each item once it is received by you.
    Our sending an item isn't a recommendation of the item or product or recommendation of suitability of the item or product. Labels, instructions, expiry dates and similar information should be checked by you.
    You agree that you are aware that some items may contain ingredients that you or your dog may be allergic to, and it is your responsibility to read the label (as stated above).
  • Delivery
    Delivery times stated on the website or by ourselves are estimates only. Delivery times by differ depending on stock, the delivery address, when you place your order, circumstances affecting the chosen delivery method or company, and other circumstances. You agree not to hold us responsible for any delay outside of our control relating to the delivery of boxes.
    If you change address, you must notify us in good time, ensuring that boxes are not sent to the wrong address.

    We dispatch boxes on 15th (or soon thereafter) of each month.
  • Returns
    Each box and its whole contents as dispatched by us is classed by us as one product. You cannot return part a box, or individual items from a box. If a return needs to be made, the whole box should be returned to us asap. 

  • Applicable Law
    Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the courts of England and Wales.
    None of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau. 
    Any liability we do have for losses you suffer is strictly limited to the purchase price of the relevant products and to losses that were foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. Please note that this does not affect your statutory rights.
  • Force Majeure
    We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.